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Miles
Km80.5

Process Solutions Key Account Coordinator

EMD Group

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Location: billerica, MA Posted Date: 5/6/2013 Position Type: Full time Job Code: 1205451 Required Education: Bachelors Degree

Description

This position provides global sales support to the Global Key Account teams, working closely with various internal departments, with the Key Account (KA) Managers, and with the customers directly.
 
Role and Responsibilities:
  • Coordinate support for global activities for Global Key Account teams

  • Act as Internal contact partner for KA questions

  • Manage KA Priority Project list and communicate to key internal stakeholders

  • Send out Change Information to non-Quality Agreement Pharm Chemical Solutions KA contacts

  • Manage post- notification programs

  • Support internal coordination of RFIs, supply chain requests, animal origin statements, etc, and administrative support for global agreements and CDAs

  • Opportunity and Business Development facilitation:  Coordinate KA projects with internal stakeholders (Product Management, Production, QA/QC, etc.)

  • Assist with Problem/Complaint Resolution:  Assist with complex KA issues and complaint responses with internal stakeholders

  • Collaborate with Customer Service, Product Management, Product Supply Team, to ensure preferred treatment of KAs in case of critical backorders and help manage pre- / post-change material requests

  • Support organization of KA visits to local EMD Millipore sites and attend audits if Sales n/a

  • Support Global Pricing compilation for Key Account Managers

  • Provide advanced support in all interactions with global and local colleagues

  • work closely with other functions to ensure the department has what it needs to operate at the highest level of efficiency

  • Develop and maintain highly useful administrative systems, reports and formats

  • Understand the scope and content of ongoing initiatives and programs that the group is involved in (i.e. Global KA Teams) in order to provide the utmost proactive service.
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Requirements

EDUCATION/LANGUAGES
  • College degree required

  • Bilingual a plus

 
 
PROFESSIONAL SKILLS & EXPERIENCE
  • Minimum 5+ years of experience preferred in Internal Sales, Field Sales, Customer Service or related

  • Advocacy or proven leadership without traditional authority a plus

  • High Proficiency with Microsoft Office software (Word, Excel, PowerPoint)

  • Lotus Notes knowledge

  • Operating knowledge of SAP or Oracle a plus

 
 
PERSONAL SKILLS & COMPETENCIES
  • High customer service mentality

  • Professional and pleasant demeanor

  • Excellent interpersonal, written and oral communications skills

  • High team orientation

  • Ability to lead project or process

  • Ability to multitask and to be flexible to work assignments

  • Ability to use critical thinking as well as intricate knowledge of the operation of the function to independently set priorities

  • Strong organizational skills

  • Attention to detail and follow-through a must

  • Proven experience and examples of developing and maintaining relationships across functions

  • Travel less than 20% of the time.

  • Must be able to be flexible with work schedule in order to accommodate the varying volume of work and requests

  • Intercultural resilience, assertiveness, finesse

  • Excellent organizational and time management skills

 
Equal Employment Opportunity
The Company is an Equal Employment Opportunity employer.
 
No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual
orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, or any other
classification protected by applicable federal, state, or local law.
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