Patient Care Coordinator (NCI) - Bethesda, MD | Biospace
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Patient Care Coordinator (NCI)

Leidos Biomedical Research, Inc.

Bethesda, MD
Posted Date:
Position Type:
Full time
Job Code:
Required Education:
High school or equivalent
Areas of Expertise Desired:

Job Description

Within the Leidos Biomedical Research Inc.’s Clinical Research Directorate, the Clinical Monitoring Research Program (CMRP) provides high-quality comprehensive and strategic operational support to the high-profile domestic and international clinical research initiatives of the National Cancer Institute (NCI), National Institute of Allergy and Infectious Diseases (NIAID), Clinical Center (CC), National Institute of Heart, Lung and Blood Institute (NHLBI), National Institute of Arthritis and Musculoskeletal and Skin Diseases (NIAMS), National Center for Advancing Translational Sciences (NCATS), National Institute of Neurological Disorders and Stroke (NINDS), and the National Institute of Mental Health (NIMH). Since its inception in 2001, CMRP’s ability to provide rapid responses, high-quality solutions, and to recruit and retain experts with a variety of backgrounds to meet the growing research portfolios of NCI, NIAID, CC, NHLBI, NIAMS, NCATS, NINDS, and NIMH has led to the considerable expansion of the program and its repertoire of support services. CMRP’s support services are strategically aligned with the program’s mission to provide comprehensive, dedicated support to assist National Institutes of Health researchers in providing the highest quality of clinical research in compliance with applicable regulations and guidelines, maintaining data integrity, and protecting human subjects. For the scientific advancement of clinical research, CMRP services include comprehensive clinical trials, regulatory, pharmacovigilance, protocol navigation and development, and programmatic and project management support for facilitating the conduct of 400+ Phase I, II, and III domestic and international trials on a yearly basis. These trials investigate the prevention, diagnosis, treatment of, and therapies for cancer, influenza, HIV, and other infectious diseases and viruses such as hepatitis C, tuberculosis, malaria, and Ebola virus; heart, lung, and blood diseases and conditions; parasitic infections; rheumatic and inflammatory diseases; and rare and neglected diseases.  CMRP’s collaborative approach to clinical research and the expertise and dedication of staff to the continuation and success of the program’s mission has contributed to improving the overall standards of public health on a global scale.

The Clinical Monitoring Research Program (CMRP) provides comprehensive, dedicated clinical research and study coordination in support of the National Cancer Institute’s (NCI’s), Center for Cancer Research (CCR), Genitourinary Malignancies Branch (GMB).
Key Roles/Responsibilities:  The Patient Care Coordinator III will:
Act as liaison between physicians, nursing staff and other departments
Answer incoming calls and route to appropriate staff
Collect outside CT scans and pathology slides, record arrival times, and fill out appropriate requests to be read by NIH personnel
Communicate with various clinical administrative support offices/clinic/diagnostic centers concerning scheduling of patient’s appointments
Consult with the patient, choose the appropriate appointment, and enter ID and demographic data supplied by patient to secure an appointment
Communicate with various clinical administrative support offices concerning new and existing work scopes and clinical protocols (Surgery, X-ray, etc.)
Help coordinate new research patient screening appointments between protocol investigators and the outpatient clinic scheduling personnel
Compose correspondence on various administrative issues including letters to patient’s home physicians and patient’s appointment letters
Correspond directly and through e-mail and letter with patients to arrange ATV travel, lodging including travel exception, direct bill request, lodge request and meals, and enter data in the ATV system
Design and set up filing systems and office procedures
Enter/update clinic and/or physician appointment schedule availability into the central appointment computer
File routine patient information, tests, reports, etc. into patient research records
Maintain calendar with current updates for the weekly clinic meeting
Maintain roster of all patients and track their appointments
Provide potential new patients information about their appointments; including, medical materials the patient will need to bring, dates and times, clinic information, hospital maps and appropriate travel and hotel information
Maintain patient database, patient education folders and status board for clinic patients
Maintain relevant documents and e-documents that are easily accessible for reference
Place appropriate forms correctly in research records
Obtain up-to-date patient records and other pertinent information prior to the patient’s appointment or admission
Provide administrative and secretarial services, as well as patient care coordination
Schedule patient procedures and imaging studies
Deliver slides/blocks to pathology for review
Deliver films to film library
Make follow-up clinic visits and track patients discussed in our weekly conferences (therefore, attendance at the weekly conference is mandatory)
Schedule surgeries and biopsies
This position is located in Bethesda, Maryland


To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:
Possession of a high school diploma or equivalent
Foreign degrees must be evaluated for U.S. equivalency
A minimum of five (5) years of progressively responsible administrative experience
Experience scheduling patient appointments and maintaining patient records
Experience working with all levels of medical staff
Understanding of clinical operations in order to provide adequate patient care arrangements
Ability to efficiently compose correspondence, prepare reports from raw data, design and set up filing systems
Must be able to obtain and maintain a security clearance
Candidates with these desired skills will be given preferential consideration:
Knowledge of medical/scientific objectives and terminology
General familiarity with requirements of clinical protocols
Knowledge of special ambulatory care regulations
Strong customer service skills
Strong organizational skills with the ability to successfully manage competing priorities
Ability to follow through with delegated tasks and take accountability