The Assistant Center Manager serves as the main management support to the Plasma Center Manager. This includes oversight of the operations of the Center and staff, by indirectly supervising and motivating employees; observation of Center operations and correction of any areas of concern; preparing and reporting weekly shipments; managing and preparing records and reports. Assist Center Manager in overseeing, counseling and motivating the staff, by planning staffing levels, directing, coordinating and controlling the daily operations of the Center to meet goals. Verbally communicate with staff and customers the goals, policies, regulations, and programs of the Center. Monitor all functions daily to assure compliance to regulations; perform quality control checks daily; may perform or assist in the quarterly (or as needed) operations audit to ensure Center is compliance oriented. Report daily, weekly, bi-weekly, monthly and quarterly required written information to Biotest corporate offices regarding analysis of Center operations. The Assistant Center Manager provides the support in the preparation of the budget such as by projecting production figures and expenses. Assist Center Manager in controlling operations to the budget. Research information and data requests made by Regional Manager or Biotest corporate offices. Instruct staff regarding Standard Operating Procedure (SOP) changes. Maintain currency and follow SOPS at all times. Serve as a role model to center staff regarding compliance with SOPs. Coordinate red cell immunization program for RH customers; administer program and track samples for conversion. Utilize applicable computer systems for donor and plasma unit management and sample processing systems e.g. rapid entry, packing lists, labeling, sample mailings, plasma shipments, UTRFL's and management of Unsuitable Units, Re-classing Donors and Units. Must maintain the security of pre-paid cards per Center protocol, i.e. pay donor. Review donor record files for accuracy and completeness, e.g. donor record file, applicable DMS forms (registration, pay donor, complete worksheet etc.) The Assistant Center Manager orders supplies, provide for supplies in any emergency situation. Oversee inventory and control or reduce over usage. Maintain inventories and records. Recruit customers and develop retention incentives. Formulate and implement creative ideas to enlarge customer base. Inspect facility daily to ensure that the interior and exterior is in good condition and clean. Arrange for education sessions for staff on various topics, such as CPR. Work in the areas of phlebotomy, medical reception, or processing as needed. Pick up supplies from a vendor or another Center as needed.
Bachelor's degree required. One to two years of supervisory experience, office work required. Successful completion of the Biotest Manager Trainee program is preferred. Certification as phlebotomist, medical receptionist, and/or centrifuge/processing technician encouraged. Must have good customer service and supervisory skills, some accounting and budgeting knowledge. Able to analyze production and budget numbers and project trends and results. Ability to read and understand complex regulations and procedures and be able to instruct and communicate effectively to staff.