Human Resources Services Advisor – (Gaithersburg, MD) - Gaithersburg, MD | Biospace
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Human Resources Services Advisor – (Gaithersburg, MD)

AstraZeneca Pharmaceuticals LP

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Location:
Gaithersburg, MD
Posted Date:
4/29/2017
Position Type:
Full time
Job Code:
R-005025
Salary:
Required Education:
Bachelors Degree
Areas of Expertise Desired:

Job Description

                             
                                       Location:Gaithersburg, Maryland, United States
Job reference: R-005025

Posted date: Mar. 18, 2017

                                                     
                           


 

   At AstraZeneca every one of our employees makes a difference to patient lives every day. Each and every one of us believes that science has the ability to change lives and that to deliver this takes many people with many skill sets. When we deliver a life-changing medicine, that success comes from the combined efforts of all of our people. As an Human Resources Services Advisor, in Gaithersburg, MD, you’ll play a pivotal role in channeling our scientific capabilities to make a positive impact on changing patients’ lives. Enabling strives to deliver our key growth priorities, the role of our business functions teams, including Human Resources, Finance, Global Compliance, Legal and Corporate Affairs, becomes crucially important.  

   Main Duties and Responsibilities  

 

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  •      Delivering a quality and trusted HR advisory service through every customer interaction    
  •  
 
       
  •      Res
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    ct ofvarious global and local HR policies and processes as defined in the Global HR Services Service Catalogue
    .    
  •  

   Service delivery:  

 
       
  •      Responsible for providing a trusted and quality HR advisory service by resolving low to medium complexity HR queries and issues in respect of various global and local HR policies and processes, as defined in the Global HR Services service catalogue.    
  •    
  •      Utilize Knowledge Base to manage all incoming call center queries that can be resolved during phone call or that require basic investigation to provide resolution; proactively utilize all resources and technology available    
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  •      For activities under the HR Services scope, the HR Advisor is responsible for updating / processing HR data accurately to ensure a compliant, accurate database in Workday and sending relevant information to Payroll (to ensure that Workday and Payroll data is aligned and accurate).    
  •    
  •      Maintain accuracy of the country specific knowledge base for HR Advisors – e.g. FAQs, HR Services policies, tipsheets etc.    
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  •      Make efficient use of HR technology to support day-to-day activities and the delivery of a positive and engaging customer experience. Manage and utilize all supported channels (phone, email, case management, employee self-service portal, chat feature, postal mail) to ensure timely responses and ensure achievement of internal service level agreements. For example, use ticketing tools (ServiceNow) to effectively log and track queries and, based on insights from day-to-day activities, propose potential changes or enhancements to MyHR content and local knowledge base documentation (e.g. FAQs, tipsheets).    
  •  

   Compliance:  

 
       
  •      Adhere to the governance model as defined by the Global HR Services organisation.    
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  •      Ensure service related activities are of the correct quality and in accordance with written procedures and current legal requirements / internal standards.    
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  •      Raise issues in a timely manner and escalate appropriately so resolution is found and service quality is not impacted.    
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   Continuous improvement:  

 
       
  •      Take actions to advocate and drive employee self-service solutions and intranet as a key resource    
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  •      Proactively identify process improvement opportunities.    
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  •      Participate in root cause analysis activities when required.    
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  •      Identify initiatives / good practice which could be scaled more broadly (i.e. across countries) and inform the Service Delivery Manager Work with Global HR Services colleagues to actively listen to and propose improved ways of working and work with relevant stakeholders to translate into actionable change.    
  •  
 

   Support continuous improvement projects as assigned and ensure completion of activities on time  

Requirements

   Essential Requirements  

 
       
  •      Minimum two year’s experience of general HR or payroll    
  •    
  •      Experience of working in a customer service environment and of having worked in a technology driven environment    
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  •      Ability to prioritize activities and multi-task in order to meet goals and deadlines    
  •    
  •      Work collaboratively, as part of a team    
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  •      Able to work independently and take accountability for the quality of personal outputs and success    
  •    
  •      Excellent communication skills    
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  •      Fluent spoken and written English and local language    
  •    
  •      Demonstrated strong interpersonal, service minded, verbal (phone) and written communication, as well as active listening skills to handle a volume of inbound inquiries from employees/customers; position continually requires demonstrated poise, tact and diplomacy    
  •    
  •      Demonstrated ability to maintain confidential information    
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  •      Detail orientated    
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  •      Establish positive relationships throughout HR and with process partners    
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   Demonstrated ability to use Microsoft Office products (Word, Excel, Outlook, PowerPoint, SharePoint, etc.)  

   Desirable Requirements    
       
  •      Previous experience in working in a service desk function    
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  •      Experience in using of query ticketing tools / CRM solutions    
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  •      HR degree or equivalent    
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  •      Payroll experience    
  •    
  •      Possesses knowledge of AZ HR systems (Workday and AZengage experience is a plus)    
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  •      Knowledge in country HR legislation, AZ policy and processes    
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  •      Practical experience providing HR advice via e-mail or phone    
  •    
  •      Ability to quickly learn and work in a cloud-based solution    
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   Next Steps – Apply today!  

 

   To be considered for this exciting opportunity, please complete the full application on our website at your earliest convenience – it is the only way that our Recruiter and Hiring Manager can know that you feel well qualified for this opportunity. If you know someone who would be a great fit, please share this posting with them.  

   AstraZeneca is an equal opportunity employer. AstraZeneca will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law. AstraZeneca only employs individuals with the right to work in the country/ies where the role is advertised.