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Hemophilia Community Specialist - (HCS) Chicago IL

Novo Nordisk, Inc.

Chicago, IL
Posted Date:
Position Type:
Full time
Job Code:
Required Education:
Bachelors Degree
Areas of Expertise Desired:

Job Description

Requisition ID 23306BR
Title Hemophilia Community Specialist - (HCS) Chicago IL
Job Category Field Sales
Job Description Hemophilia Community Specialist - (HCS) Chicago, IL

  • Represents Novo Nordisk to the Hemophilia patient community and patient organizations (e.g., local hemophilia chapters) with the goal of increasing patient awareness and utilization of Novo Nordisk's hemophilia products, support offerings and services in an assigned territory
  • Cultivates relationships with patients, caregivers and other community stakeholders by participating in and assisting with community events on behalf of Novo Nordisk
  • Establishes and manages relationships with key patient organizations, including local chapters of the National Hemophilia Foundation and, Hemophilia Federation of America chapters etc.
  • Attends, and when possible assists with planning events held by patient organizations in his/her territory, and represents Novo Nordisk at selected national events hosted by those patient organizations. Events may include fundraising/volunteering efforts along with representation at educational meetings.
  • Serves as the center of coordination for patient-related activities across patient community, Novo Nordisk BSMs and the broader Novo Nordisk organization (both within BioPharm and relevant functions outside of Biopharm) to ensure that learnings from patients, caregivers and other stakeholders are incorporated into the BioPharm strategy and business decisions
  • Collaborates with Market Access and Government Affairs teams when advocacy issues arise and as appropriate.
  • Regularly communicates perspectives, findings and insights to BioPharm leadership and the BRD/ HTSM population through informal and formal (e.g., oral and written presentations) mechanisms Includes sharing insights and competitive intelligence within the hemophilia area.
  • Reports directly to BRD and interacts with other HCS,HTSMs, BioPharm AEs and other relevant NNI functions including Government Affairs
  • Member of the Hemophilia Field Force and has interactions with hemophilia marketing to provide feedback on development and value of direct-to-patient materials, tools and programs.
  • Works closely with HTSMs in overlapping territories to share information and insights, and ensure 100% coverage of community events
  • Helps identify when home office support and presence is needed at larger community based events such as chapter meetings and other functions.

  • Represents Novo Nordisk at local and national hemophilia events
  • Promotes Novo Nordisk hemophilia products and services to patients and caregivers within the Hemophilia community
  • Develops direct relationships with patients/caregivers and other hemophilia community members including hemophilia organizations and chapters, state and local advocacy groups
  • Follows all company policies and remains compliant with patient interactions including completing training and compliance programs throughout the year. Ensures all communications are HIPPA compliant.
  • Plans and conducts meetings with state and local chapters with the goal of educating patients, caregivers, and other stakeholders on Novo Nordisk's products and services
  • Executes patient and caregiver educational meetings / exhibits at chapter events, home care meetings, patient conventions, patient dinners, support at community events/camps, etc. about hemophilia and Novo Nordisk products and services
  • Supports planning efforts for community fundraising activities as needed (e.g. golf tournaments)
  • Proactively works to continually deepen Novo Nordisk's relationship with State and local advocacy organizations (e.g. local chapters of NHF, HFA, etc.), engaging with Government Affairs when necessary
  • Identifies for home office, opportunities for increased levels of presence, support and engagement.
  • When necessary, directs questions from the community to the appropriate Novo Nordisk channel (e.g., HTSMs, ePIR, SevenSECURE, etc.)
  • Works directly with NNI government affairs group to support efforts for better care of hemophilia patients
  • Continually communicates and coordinates with Novo Nordisk HTSMs, BRDs, AEs, SAEs and Marketing team, regularly sharing insights on how NNI can continue to improve its offering to the hemophilia community
  • Coordinates with other HCSs to prepare internal communications to the BioPharm team, keeping internal stakeholders attuned to the pulse of the community
  • Demonstrates high ethical and professional standards at all times

  • Approximately 50-70 % overnight travel (including evenings & weekends)


    * 3 years of relevant experience required. Relevant experience may include hemophilia care, treatment or advocacy, sales experience, pharmaceutical sales experience preferred. * Marketing or clinical experience strongly preferred * Must have exceptional public speaking skills and be comfortable with small and large audiences of patients, clinicians and other members of the hemophilia community
    * Bachelor's degree required, advanced scientific degree or clinical experience preferred
    * Must excel in multitasking, leadership, community building, networking, strategic thinking, project management and problem solving.
    * Should have an aptitude for learning and communicating technical and scientific product and service information
    * Excellent written and verbal communication and interpersonal skills are required
    * Willingness to work at times that correspond to community events most frequently (e.g., evenings, weekends).
    * Intermediate computer skills required (Windows, Word, Excel, Power Point) * English required, fluency in Spanish is desirable.

    *Works within Novo Nordisk's established policies and procedures and ensures alignment of their work to Novo Nordisk fundamentals.
    *Embraces Novo Nordisk Values in spirit and actions.
    Department BIO - SALES CENTRAL (H) (1)
    Position Location US - Field Based - Across US
    City Chicago
    State/Provinces US - IL
    Degree Required Bachelor's Degree Required
    Percent Travel 60 - 70%
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