Helpdesk Technician - South San Francisco, CA | Biospace
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Helpdesk Technician

Calithera Biosciences, Inc.

Location:
South San Francisco, CA
Posted Date:
9/15/2017
Position Type:
Full time
Job Code:
Salary:
Required Education:
Bachelors Degree
Areas of Expertise Desired:

Job Description

The position will involve providing hands-on hardware and software support for servers, computers, print devices, peripherals, and other IT-related equipment. The candidate selected must be a self-starter, able to work and learn independently and have an ability to effectively work with technical and non-technical staff.

Duties and Responsibilities:
•   Deliver the highest level of customer service in a collaborative and distributed environment with a focus on helping people resolve issues as the first point of contact in our helpdesk.
•   Update, maintain, and dispatch tickets routed to our ticketing system.
•   Onboard new employees, from setting up accounts, equipment procurement and equipment hand-off.
•   Installation, configuration and maintenance of laptops, network devices, printers, VoIP phone system and other office equipment.
•   Track hardware and software inventory.
•   Continuous review of business and IT processes, technologies, deployments and make recommendations for improvements.
•   Document and train users on IT systems and standard methodologies.
•   Provide A/V support.
•   Coordinate with external vendors to service or repair equipment.
•   Patch management on corporate infrastructure.

Requirements

Qualifications and Requirements:
•   Superb communication, documentation and customer service skills.
•   5+ years of experience providing IT support in a corporate environment.
•   5+ years of experience in support and troubleshooting of Mac OS platforms and Windows operating systems.
•   Ability to work independently or collaboratively.
•   Experience in cloud hosted solutions (G-Suite, Office 365, Netsuite, Salesforce).
•   Experience working with Cisco, Meraki, HP, Aerohive and other network solutions.
•   Have good understanding with routers, switches, firewalls, wireless access points.
•   Understanding of network protocols (TCP/IP, addressing, DNS).
•   Familiarity with device management systems (Cisco, Ruckus).
•   Familiarity with IT compliance and change management concepts is a plus.
•   Travel when needed to support remote offices (less than 5% of the time).
•   Must be able to lift up to 50 pounds.
•   Local Candidates only.

Calithera Biosciences, Inc. is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital and veteran status.