Help Desk Technician - Newark, CA | Biospace
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Help Desk Technician

Depomed, Inc.

Newark, CA
Posted Date:
Position Type:
Full time
Job Code:
Required Education:
Bachelors Degree
Areas of Expertise Desired:

Job Description

City Newark
State California [CA]
Title Help Desk Technician
Job ID 1018XX
Date Added 9/13/2017
Department Information Technology


Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems. May prepare help desk incident reports and assist in hardware and software evaluation. May be internal and external client-focused for company-hosted web-enabled solutions.

•Proactively address issues with desktop applications; primarily Microsoft Office 2013, Adobe Professional, and other applications in use at Depomed (Concur, ADP, Okta).
•Assist in the analysis of trends in help desk tickets to drive changes to relevant processes, applications, or hardware.
•Work closely with our remote-based sales team, resolving hardware, OS and networking issues.
•Contribute to the design, development and delivery of end-user training materials.
•Work with other IT team members in building, testing, or deploying desktop, cloud, and server-based solutions.
•Assist with systems operations (enterprise backup system, base image development and deployment) as needed.


•College degree in Computer Science or technical software certification (Microsoft Certified Desktop Support Technician) or equivalent work experience
•Minimum of 4 years prior experience supporting end users
•Knowledge of and experience with Windows 8.1 and Windows 10 operating systems and familiarity with Microsoft Office 2013
•Experience working in heavily regulated environments (i.e., GXP, Dept of Defense, or SOX) and complying with change control systems
•Experience with maintaining an Active Directory environment (adding, changing user accounts, managing folder permissions, etc.)
•Experience with Microsoft image development and maintenance toolkits

•Strong oral and written communication skills
•Exceptional customer service skills.
•Proven ability to communicate technical concepts clearly and concisely to non-technical clients
•Strengths in working across all levels of the company in a calm and diplomatic manner.

•Decisions & Judgment
•Ownership & Initiative
•Adaptability & Change Readiness
•Teamwork & Collaboration

•Sitting 80%; walking / standing 20%
•Ability to push, pull and lift up to 50 lbs on a daily basis. Must be able to sit and work on computers 80% of the work day.
•Able to perform repetitive motion, key boarding
•Physically transporting items weighing 50 pounds on a daily basis
•Able to see and read PC screens; detect color coding, read fine print, and/or normal type size print
•Ability to communicate clearly and professionally both verbally and in writing
•Ability to manage highly confidential information
•Ability to conduct oneself professionally at all times
•Ability to understand complex problems and to collaborate and explore alternative solutions
•Ability to organize and prioritize own work schedule
•Ability to count accurately and check results for accuracy
About Us
Depomed, Inc. is a specialty pharmaceutical company focused on developing and commercializing products to treat pain and other central nervous system conditions. Founded in 1995, Depomed has successfully executed on strategy of acquiring, integrating and growing differentiated therapeutic products and building each into a strong market presence. The result is a broad portfolio of pain and neurology specialty pharmaceuticals currently comprised of five FDA-approved products. These include Gralise® for the management of Postherpetic Neuralgia (PHN), Cambia® for the acute treatment of migraine attacks, Zipsor® for the relief of mild to moderate acute pain, Lazanda® for the management of breakthrough pain in cancer patients and our most recent addition, the company’s flagship asset, the NUCYNTA® franchise.

Acquired in April 2015 and re-launched in June 2015, the NUCYNTA franchise includes NUCYNTA® ER for the extended management of pain, including neuropathic pain associated with diabetic peripheral neuropathy (DPN) and NUCYNTA® for immediate management of moderate to severe acute pain in adults.

Depomed also has successfully developed and licensed its unique drug-delivery technology, Acuform®. This patented oral-delivery technology allows for the targeted, extended release of pharmaceutical compounds into the upper gastrointestinal tract. The company’s Acuform technology is currently being used in four marketed drugs, including Gralise.

Depomed’s successful execution on strategy and has resulted in solid product revenue growth over the past three years. Located in Newark, California in the East Bay of San Francisco, Depomed is listed on the NASDAQ market under the ticker DEPO and employs approximately 500 people, of which approximately 350 are part of the Commercial organization.

Depomed is an AA/EEO/Veterans/Disabled employer.