Fluidigm is seeking a highly qualified Field Application Specialist (FAS) based in the US Eastern Region to support the Company’s CyTOF Mass Cytometry platform of single cell proteomics instruments and reagents. The FAS supports customers, new product introductions, sales, and market development through application expertise, product knowledge, counseling, field demonstrations, product seminars, and conference presentations, all with the goal of maximizing user of Mass Cytometry in the field. If you enjoy bringing new technologies to market, embrace challenge, and work well in a flexible and multidisciplinary environment, then this position may be for you.
-Conduct on-site and in-house customer training courses
-Provide phone-, email-, and in-person customer applications support, including troubleshooting issues related to user technical skill, instrument operation, experimental design, and data analysis
-Provide high quality technical sales support, including technical discussions during customer visits, applications-based seminars, and product demonstrations
-Conduct new product evaluation/testing with R&D and beta test sites
-Provide constructive personal and customer feedback to R&D team
-Create and maintain support information in the company enterprise database
-Communicate project status, issues to management, users and staff
-Consult with select customers post-sale to support application development, enhance utilization, ensure success, and secure customer advocacy
-Promote solutions through participation in technical conferences, trade shows, publications, seminars, and symposiums
-Participate in application design, data analysis, and authoring of high impact journal articles, application notes, and white papers, where appropriate
-Understand focus areas, views, and influence of key opinion leaders
-Support customer collaborations which specifically address commercial opportunity, application expansion, or growth
-Participate in industry organizations, committees, and standards organizations; engage with key opinion leaders
-Provide technical expertise with regard to potential new markets, applications, and competitive sales scenarios
-Develop and deliver product/application training to sales and application colleagues as appropriate
-M.S. in life sciences is required. Ph.D. and strong immunology background preferred.
-3-5 years of hands-on experience in biochemistry, molecular biology, or cell biology lab is required.
-High level bioinformatics skills are highly desired.
-Previous application specialist experience preferred.
SKILLS and ATTRIBUTES:
-Keen interest in technology and its application to specific research trends
-High level of intensity and self-motivation
-Natural and influential communication style (written and presentation)
-Ability to understand customer challenges/needs and present solution
-Independent thinker with excellent problem solving and interpersonal skills
-Excellent organizational skills and technical writing ability
-Commitment to customer service
-Collaborative attitude within and outside own discipline
-Demonstrated ability to create demand for new or disruptive technologies
-Strong applied application knowledge and ability to relate scientific need and product capabilities to a unique value proposition
-Practical sales experience, understanding of the sales process and ability to influence customer buying decisions
-Strong communication skills and experience delivering high level scientific presentations
-Ability to build and leverage strong industry networks
-Ability to independently design, plan, and execute experiments
-Ability to troubleshoot problems and guide to innovative solutions