The successful applicant will report to the Director of Support & Applications and will have the following responsibilities:
•Provide expert knowledge of products and applications to key accounts, with the goal of providing consultative scientific support, e.g. assisting with product selection, experimental design, workflow optimization, automation, etc.
•Coordinate with sales to provide customers with the scientific and product support necessary to accelerate the sales process, increase success rates of product evaluation and provide continued post-sale technical support
•Extensive local and regional travel (50%-75% time) to work in the field (supporting the West Coast region) with Sales Consultants, attending meetings with key customers, providing training in, and assisting with, the evaluation of automated NGS methods, presenting scientific seminars and technical presentations, and participating in table top shows
•Liaise directly with Product Managers to provide feedback on competitive landscape, conceptualization of new products and product extensions, beta test programs, product positioning and application development
•Participate in trade shows and the ongoing technical training of Sales Consultants
•When not in the field, responding to technical inquiries from U.S. customers received by phone and
e-mail, communicating with Sales team and entering details of these interactions in the CRM
•BS/MS/PhD in Biochemistry, Molecular Biology, Biotechnology, or appropriate Biological or Biomedical Science
•Advanced theoretical knowledge of, and practical experience in next-generation sequencing (particularly sample preparation for Illumina and Ion Torrent platforms), real-time PCR, and
end-point PCR applications a MUST!
•Experience with liquid handling platforms for NGS and PCR applications will be an advantage
•Excellent personal task management skills and a high level of self-motivation
•Experience in any form of customer support and the use of a CRM system are highly recommended
•Excellent verbal and written communication skills
•Excellent computer skills
**Please email your resume to email@example.com and use FAS as the subject line.
ONLY LOCAL CANDIDATES WILL BE CONSIDERED.