Field Application Scientist - Pleasanton, CA | Biospace
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Field Application Scientist

Unchained Labs

Location:
Pleasanton, CA
Posted Date:
11/29/2016
Position Type:
Full time
Job Code:
Salary:
Required Education:
Masters Degree
Areas of Expertise Desired:

Job Description

UNchained labs is building the next cool life sciences tools company and needs high octane people to help grow the customer base and provide expert-level customer support. We need people to roll up their sleeves, sweat, think outside the box, and create something special with us. The FAS team is the front-line technical representative of Unchained Labs. We are looking for someone that has expertise and passion to solve our customers’ proteins stability problems. We need someone that doesn’t shy away from a scientific challenge, can communicate clearly, and loves to see the “light bulb moment” when someone learns something new.

Description of Duties

Conduct pre-sales technical presentations and seminars
   
Plan and execute demonstrations of Unchained Labs’ analytical instruments

Maintain an expert-level knowledge of the Unchained Labs’s product line

Pro-actively provide post-sales account development support

Install, QC instruments, and train new customers

Provide front-line technical support and work with internal escalation teams as needed

Keep CRM system up to date with customer notes and issues

Maintain positive customer relations

Requirements

MS degree in Biochemistry or a related scientific field, PhD preferred

3+ years in customer support, FAS, or related biotech industry roles

Demonstrated experience designing biological assays and solving complex scientific problems

Experience working with protein stability applications (ex. DSC, DLS, SLS, ITC, DSF, etc.)

Experience teaching or training

Able to lift 40 pounds

Ability to travel up to 40% overnight when required