Facilities Account Director Pharma Industry - Cincinnati, OH | Biospace
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Facilities Account Director Pharma Industry

C & W Services

Cincinnati, OH
Posted Date:
Position Type:
Full time
Job Code:
Required Education:
Bachelors Degree
Areas of Expertise Desired:

Job Description

A leader in facilities services with 65 years of experience. C&W Services is one of the largest facility services companies in the USA & Canada with a 65-year history of helping clients drive down operating expenses, increase facility efficiency and up-time, enable strategic business decisions and create positive experiences for the people who work, shop, learn, live and play in the facilities we maintain. We’re building the best team in the industry – our people are the heart and vitality of C&W Services. In joining C&W Services, you’re joining a firm with a rich history, blue-chip client list, and the backing of sister company Cushman & Wakefield, one of the world’s largest property advisory firms and the reason for our success is simple: talented people. Visit our website at www.cwservices.com .

In accordance with C&W Services policies and procedures, this position directs the integrated facilities management program at a key client site. The site is research/manufacturing facility consisting of multiple buildings totaling over 500,000 square feet of office, research and manufacturing, space. Integrated facilities services delivered to the client include custodial services, building operations and maintenance services, metrology/calibration support, facility related projects and grounds operations and maintenance services.

•   Client relationship management: Key stakeholder, communicator, and leader in site level relationship with client.
•   Safety program administration: Manage the site level behavioral safety program to promote an injury free workplace.
•   Facilities operations: Manage the site’s operations program and staff including the continuous improvement of work order processes, job plans, and work order tracking system.
•   Budget control, administration, and reporting: Manage all aspects of the site level facilities budgets including purchasing control, invoice tracking, and payment.
•   Subcontractor management and contract administration: Manage subcontractors including evaluation, selection, and inspection of work performed.
•   Quality program implementation: Manage site level quality program. Provide continuous process improvement and cost leadership.
•   This individual will also assist the Manager of Facility Services in ensuring that facility maintenance services are being provided in a proper and cost effective manner.
•   Ensure the proper operation of the Preventive Maintenance Program.
•   Works safely at all times and promptly informs management about unsafe conditions existing in the work area.
•   Must maintain a consistent and good attendance record in accordance with Company policy
•   Perform other tasks as assigned

•   Manage the activities of the Electrical, Heating Ventilation and Air Conditioning (HVAC), Building Automations Systems (BAS), Custodial, and general facility maintenance teams and outside contractors.
•   Ensure that maintenance work orders are completed and accurate; carry realistic priorities and proper approvals.
•   Presides at weekly scheduling meetings, reconciles the maintenance requirements of individual areas so that facility maintenance needs are met ad wide fluctuations in man power utilization are minimized.
•   Ensure that all work performed under his/her supervision is done in a timely and cost effective manner according to the applicable codes.
•   Insures that all facilities under his/her responsibilities are safe and comply with all Federal. State and Local Laws.
•   Ensures that environmental procedures and issues are being implemented through the directions of the customer’s environmental specialist representatives.

•   Hire and train account site level staff.
•   Manage, hold team accountable and evaluate staff performance.
•   Lead a team of approximately 40+ C&W Services employees
•   Enforce C&W Services Human Resource and Safety policies and procedures

•   Safety – ensure C&W Services safety policy is implemented and safety program goals are met
•   Cost – meet annual financial targets
•   Quality – meet annual goals for callbacks, customer service issues
•   Delivery – follow work order and services delivery processes – meet response and completion time targets


At least 10 years’ experience in Life Science, GMP (Good Manufacturing Practice), or Industrial/Manufacturing FM experience.

To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
•   Engineering degree from an accredited university and with a Professional Engineering registration preferred.
•   15 years’ experience in a leadership role in a fast paced, manufacturing facility work environment.
•   Extensive knowledge in facilities, electric, and mechanical systems.
•   Knowledge in Computerized Maintenance Management Systems (CMMS), Total Productive Maintenance (TPM) and Reliability Centered

Maintenance (RCM) preferred.
•   5 years small to midsized construction projects experience preferred, covering project initiation, construction, and closeout. Successful track record managing scope, schedule, and budget.
•   Demonstrates fiscal responsibility and a high degree of administrative acumen
•   Proficient with Microsoft Office Suite of software including Word, Excel, and PowerPoint
•   Action oriented with an inherent sense of urgency
•   Strong customer satisfaction work ethic; Demonstrates attention to detail
•   Understands business implications and decisions
•   Displays orientation to profitability; Aligns work with strategic goals
•   Develops and implements cost saving measures
•   Conserves organizational resources
•   Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations.
•   Ability to write reports, business correspondence, and procedure manuals.
•   Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
•   Ability to work with mathematical concepts such as probability and statistical inference
•   Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
•   Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
•   Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•   Must be able to perform the following physical activities up to and over 1/3 of time at work:
stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb or balance, talk, hear, and smell.
•   Inspection of facilities and troubleshooting activities may require stooping, crawling, climbing ladders, and/or walking on roofs.
•   Must have the following vision requirement: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
•   Must be able to lift up to 75 pounds 1/3 of time at work.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•   Must be able to perform duties under the following environmental conditions up to and over 1/3 of time at work: office environment that may include conversations, interruptions, temperature variations
•   Must be able to perform duties under the following environmental conditions up to and over 1/3 of time at work: wet or humid conditions (non-weather), work near moving mechanical parts, work in high, precarious places, potential exposure to fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, extreme cold and heat (non-weather), risk of electrical shock and occasional loud noise
•   This position requires extensive walking on concrete and commercially carpeted floor surfaces,
•   Occasional off-site travel up to 10% of the time for meetings and/or training is required

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.