Director Operations, Access Services - (Gaithersburg, MD) - Gaithersburg, MD | Biospace
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Director Operations, Access Services - (Gaithersburg, MD)

MedImmune, LLC

Gaithersburg, MD
Posted Date:
Position Type:
Full time
Job Code:
Required Education:
Bachelors Degree
Areas of Expertise Desired:

Job Description

                                       Location:Gaithersburg, Maryland, United States
Job reference: R-006514

Posted date: Apr. 25, 2017



   If you’re inspired by the possibilities of science to change lives and you thrive when making brave decisions – join us.  


   MedImmune is the worldwide biologics research and development arm of AstraZeneca. Here, you’ll have the opportunity to make a difference in people’s lives every day. As one of the world’s premier biotechnology companies, our mission is centered on delivering life-changing products that advance world health, and help fight and cure disease.  As a Director Operations, Access Services in Gaithersburg, MD, you’ll play a pivotal role in channeling our scientific capabilities to make a positive impact on changing patients’ lives.  


   We’re constantly pushing the boundaries of science to deliver life-changing medicines to patients, with a passion for discovery and a pipeline to show for it. We’re pioneering innovative research and exploring novel pathways across key therapeutic areas including oncology, respiratory, inflammation and autoimmunity, cardiovascular and metabolic disease, and infection and vaccines. And we’re industry-leading in immunology, protein engineering and translational science. We offer a unique and strong collaborative network as part of the AstraZeneca family, as together we explore synergies between small and large molecules.  


   MedImmune has a dynamic environment that fosters collaboration and innovation. We attract top minds, and we nurture and build top talent.  

   Main Duties and Responsibilities  



   The Director, Access 360 Operations is responsible for all aspects of the AZ A360 operational strategy, management, liaising, training, and legal and compliance adherence. The Director will design, implement, evolve, and enhance best in class patient coverage and reimbursement support programs. He/she directs, builds, and leads teams to focus on execution of reimbursement support activities. He/she provides market access and reimbursement program acumen to access services, market access strategy, and brand teams in order to ensure access services view of reimbursement support strategy is represented. A key member of the Access Services team, the Director of Access 360 Operations will report directly to the Access Services Senior Director and interact and collaborate effectively with senior commercial leadership.  You will lead a team of approximately 60 resources made up of, patient access managers, training managers, quality analysts, workforce staff, and patient access associates within the AZ Access 360 contact center and at vendor partners focused on patient and provider reimbursement service delivery across multiple channels.  You will be responsible for ensuring contact center staff adhere to AstraZeneca legal and compliance policies to minimize AstraZeneca risks relating to the Health Insurance Portability and Accountability Act (HIPAA), Anti-Kickback Statute, and Food and Drug Cosmetic Act, Product Liability, and State Prescription Laws.  The Director Operations is also responsible for $5-million-dollar budget, accurate and timely headcount, fee, and expense forecasts, regular financial reporting to senior leadership, and driving efficiencies to maximize resource needs.  You will be accountable for hiring decisions, effectively assessing and coaching managers and responsible for reimbursement program strategy, design, and execution.  You will interact with management and internal customers to provide knowledgeable input with regard to the factors that need to be considered as market and product strategies are developed.  You will share best practices across therapeutic areas and brands identifying common areas of improvement and must have the ability to translate between brand, MAPS, and access services priorities.  You will be accountable for Access Services training including the new hire training program, product training, business training, legal and compliance training, and customer service training.  The Director Operations must effectively integrate business process and technology offerings with key external partners ensuring seamless support through the patient journey and act as single point of accountability for brand program Key Performance Metrics (KPI), Service Level Agreements (SLA), and superior customer experience.  You will develop and implement efficient operating model with streamlined business processes, work instructions, and technology efficiencies  


   Essential Requirements  

   Education and Experience  

  •      Bachelor’s Degree (MBA or other related graduate-level degree is preferred)    
  •      Minimum of 10 years of total business experience in the healthcare or pharmaceutical/biotech industry.    
  •      Minimum 8 years' experience in Biologics or Pharmaceutical Specialty Products preferably in Infectious Disease, Respiratory, Inflammation, Autoimmune, Oncology, Cardiovascular and Neuroscience.    
  •      Minimum 7 years’ experience in reimbursement contact center environment, medical affairs, clinical, compliance, and regulatory.    
  •      Successful track record of performance in roles focused on reducing barriers to access through customer oriented logistical support programs, training and quality of those programs, project management.    
  •      Proven success working on large strategic initiatives.    
  •      Demonstrated success in creating and leading a department.    
  •      Excellent Interpersonal skills, strong leadership, verbal and written communication skills.    
  •      Strong strategic thinker and business acumen.    
  •      Proven project management skills.    
  •      Flexible with positive attitude and ability to prioritize projects.    
  •      Outstanding ability to prepare and present executive level presentations.      
         Ability to drive accountability and achieve performance metrics in areas of responsibility.    

   Skills and Knowledge  

  •      High level of Reimbursement models    
  •      High level of reimbursement hub operations, training, technology    
  •      High level of Multiple Therapeutic Area knowledge, utilization management techniques, treatment and reimbursement guidelines.    
  •      High level of program / service / process / technology performance evaluation.    
  •      High level understanding of competitive companies, product lines, place in therapy, and value added program knowledge.    
  •      High levels of knowledge of pull through opportunities, program development, projected impact, and implementation techniques.    

   Planning and Analysis  

  •      Maintain an outstanding level of department planning, organization, and administrative skills    
  •      Forecast contractor headcount needs and manage contractor budget    
  •      Develop and communicate Access Services strategic operations plans    

   Interpersonal Communication  

  •      Demonstrate strong oral, written, and group communication skills.    
  •      Maintain frequent contact with Access Services Leadership Team    

   Next Steps – Apply today!  

   To be considered for this exciting opportunity, please complete the full application on our website at your earliest convenience – it is the only way that our Recruiter and Hiring Manager can know that you feel well qualified for this opportunity.  If you know someone who would be a great fit, please share this posting with them.  

   AstraZeneca is an equal opportunity employer. AstraZeneca will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law. AstraZeneca only employs individuals with the right to work in the country/ies where the role is advertised.