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MedSolutions Appoints West Head Of Service Center Operations


10/19/2005 5:11:03 PM

NASHVILLE, Tenn., April 23 /PRNewswire/ -- MedSolutions announces the appointment of Cyndi West as Vice President, Service Center Operations. Her responsibilities include management of the company's call center, customer service, claims processing, provider data management, and all non-clinical aspects of the utilization review process.

"Independent survey responses suggest MedSolutions is already the gold standard in customer service for our industry," says Curt Thorne, chief executive officer of MedSolutions. "Adding a leader of Cyndi's caliber to our team will help assure we maintain that position. Her extensive knowledge and experience in the call center arena, including both healthcare and call center technology, will add significant value for the payor clients, providers, and members we serve."

Ms. West has twenty-three years experience within the call center environment, with demonstrated expertise in customer relationship management (CRM) and streamlining processes. Most recently, she acted as independent executive consultant to Fortune 500 companies, including United Healthcare, with a focus on customer service and operations. Previously West served as the director of Atlanta call center operations for Aegis Communications Group, leading integrated customer solutions provider, where she was responsible for managing a 400+ seat call center.

West managed the 1000+ seat OnStar Call Center for Sitel from startup, including recruitment, training, and workforce administration. She directed operations for Ameritech's ALDIS Subscription Services, where she exceeded all Call Center metrics and service levels while adding millions in new revenues through innovative customer focus groups identifying customer needs and opportunities. West received a bachelor's of science degree in business administration from Central Michigan University.

MedSolutions specializes in managing radiology services for nationally recognized managed care organizations and maintains management contracts for 9 million members nationwide. The company leverages extensive radiology care management experience to provide the most innovative, cost-effective radiology management solutions in the industry.

MedSolutions, Inc.

CONTACT: Jessica Riley, Director of Marketing for MedSolutions,+1-800-467-6424, or jessica.riley@medsolutions.com


Read at BioSpace.com


 
 

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