Vetter Wins the Axia Award
“Vetter is a specialist in filling sensitive and high-end drug injection systems. Trust and reliability are therefore fundamental to successful collaborations with our clients,” says Vetter’s managing director Peter Soelkner. “Each of our clients is given individualized care through one key account manager, who becomes the customer’s permanent contact and link to experts throughout the company. Through regular visits, we get to know our customers better and understand their individual needs. That results in a true partnership, which enables excellent results for the client.”
For Christian Himmelsbach, partner in Deloitte’s Tax SME division, Vetter's professional customer relationship management was convincing. “Besides the usual approaches to customer relations, Vetter particularly impressed us with how extensively it collaborates with its clients in the development process of new products.”
Vetter recently founded a new subsidiary that combines global key account management and customer service. Key account managers cover key markets and are present at each client’s site. As a full-service provider, Vetter supports clients from clinical development through long-term market production. The company fills syringes, cartridges and vials for large and small clients across the international pharmaceutical and biotech industry.
About Vetter - www.vetter-pharma.com Vetter is an independent international specialist in the aseptic filling of syringes, cartridges and vials. Based in Ravensburg, Germany, Vetter also produces its own injection systems, such as the Vetter Lyo-Ject® dual-chamber syringe. With about 2,200 employees worldwide, Vetter holds nearly 140 patents and has longstanding experience in handling client products and processes approved by the FDA, the EMA and other authorities. In 2007, the company also received approval as a foreign manufacturer for the Japanese pharmaceutical market from Japan’s Ministry for Health, Labor and Welfare. Additionally, Vetter has received two awards for its new facility Ravensburg Vetter South (RVS): The Facility of the Year Award 2007 (Process Innovation category) and the European Outsourcing Award 2007 (Most Improved Process/Plant/Facility category).
Vetter Development Service provides support for its pharmaceutical and biotech clients in the early stages of development, from clinical phases and regulatory approval to worldwide product launch. Vetter Commercial Manufacturing handles the entire production process, from compounding and aseptic filling to final product packaging. Vetter Solutions’ patented application systems enable clients to compete more effectively throughout the world.