BioSpace.com

Biotech and Pharmaceutical
News & Jobs
Search the Site
 
   
Biotechnology and Pharmaceutical Channel Medical Device and Diagnostics Channel Clinical Research Channel BioSpace Collaborative    Job Seekers:  Register | Login          Employers:  Register | Login  

NEWSLETTERS
Free Newsletters
Archive
My Subscriptions

NEWS
News by Subject
News by Disease
News by Date
PLoS
Search News
Post Your News
JoVE

CAREER NETWORK
Job Seeker Login
Most Recent Jobs
Browse Biotech Jobs
Search Jobs
Post Resume
Career Fairs
Career Resources
For Employers

HOTBEDS
Regional News
US & Canada
  Biotech Bay
  Biotech Beach
  Genetown
  Pharm Country
  BioCapital
  BioMidwest
  Bio NC
  BioForest
  Southern Pharm
  BioCanada East
  US Device
Europe
Asia

DIVERSITY

INVESTOR
Market Summary
News
IPOs

PROFILES
Company Profiles

START UPS
Companies
Events

INTELLIGENCE
Research Store

INDUSTRY EVENTS
Biotech Events
Post an Event
RESOURCES
Real Estate
Business Opportunities

 News | News By Subject | News by Disease News By Date | Search News
eNewsletter Signup
Miles
Km80.5

   

R-Biopharm Rhône Ltd Makes Key Appointment to Its Customer Service Team


8/27/2013 9:01:46 AM

free biotech news Get the latest biotech news where you want it. Sign up for the free GenePool newsletter today!

August 27, 2013 -- Jill Arnott, a senior member of the customer care team at R-Biopharm Rhône, the manufacturer and Scotland's biggest exporter of diagnostic test kits, has been appointed to the key role of Customer Service Manager.

Jill, who took up her post last month (July), will head the department which oversees all aspects of order handling and delivery and will be responsible for maintaining the company's reputation for speed and efficiency.

The 49-year-old from Auchinloch, near Kirkintilloch, takes over from Robert Muir, who has retired from R-Biopharm Rhône after 16 years. She will be in charge of a team of three customer service specialists.

Jill, who has been with the Glasgow-based company for two years, has a distinguished track record in customer service, including working with the UK flag carrier British Airways. She also worked for her family's garage and courier business and held a senior position at a major logistics and transport company.

Her appointment will maintain a consistency of customer service strategy at R-Biopharm Rhône, which recorded its best ever year last year with record figures for sales, profits and staff numbers.

She said: "Bob Muir had built up an outstanding customer service department at R-Biopharm Rhône with a cast-iron commitment to putting the customer at the forefront of everything we do.

"I am inheriting a terrific team and I look forward to enhancing its capabilities and making a significant contribution to the company's continuing growth in a challenging and competitive sector."

R-Biopharm Rhône supplies testing kits both to food companies which have their own diagnostic laboratories and to private labs serving the food and agriculture industries. It also sells to public sector labs which are engaged in food testing as part of the government's statutory duty to ensure food safety.

It sells more than 75% of its output outside the UK to global food manufacturing businesses. The remaining sales are mainly in England.

Simon Bevis, managing director at R-Biopharm Rhône, said: "We are delighted that Jill has picked up the baton in our customer service department. She gets on extremely well with people and takes a professional and personal interest in making problems disappear. She will be a great asset to a dedicated team."

For further information, contact Simon Bevis, managing director, R-Biopharm Rhône Ltd., Block 10, Todd Campus, West of Scotland Science Park, Acre Road, Glasgow, Scotland G20 0XA. Tel: +44 (0) 141 945 2924. Fax: +44 (0) 141 945 2925. Email: info@r-biopharmrhone.com.

Issued by Michael Crawford at BPM (UK), 0141 353 1515.

Date: 27 August 2013

Michael Crawford

Account Director

0207 084 6399

0141 353 1515

0787 233 9524

Help employers find you! Check out all the jobs and post your resume.


Read at BioSpace.com

   

ADD TO DEL.ICIO.US    ADD TO DIGG    ADD TO FURL    ADD TO STUMBLEUPON    ADD TO TECHNORATI FAVORITES