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Medallia And GE Healthcare To Hold Webinar On Best Practices For Operating A Customer Experience Management Program


1/22/2014 6:58:56 AM

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PALO ALTO, Calif., Jan. 22, 2014 /PRNewswire/ --

What:

"GE Healthcare's Experience: Operational NPS at Global Scale"




Capturing and acting on customer feedback is a critical part of a global organization's ability to drive customer experience improvement. In this complimentary webinar, GE Healthcare, one of the world's foremost providers of medical imaging services and information technologies, will share valuable insights resulting from the company's adoption of a Customer Experience Management (CEM) system and use of the Net Promoter Score (NPS®) to drive daily improvement to customer experiences.



When:

10:00 AM PT / 1:00 PM ET, Wednesday, January 29, 2014



Who:

David Kocher, senior services marketing manager at GE Healthcare

Dale Weideman, director of B2B solutions at Medallia



Why:

Learn how GE Healthcare evaluated and selected Medallia's CEM system to overcome challenges in operating its Voice of the Customer (VoC) program at a global level. Positive business impacts include improved coverage, increased timeliness in customer feedback capture, boosted response rates, reduced manual work and decreased operational expense.



How to Attend:

Register for this free event: http://j.mp/1j9jv4a

(Logo: http://photos.prnewswire.com/prnh/20130314/SF76927LOGO)

About Medallia
Medallia® is the Customer Experience Management (CEM) company that is trusted by hundreds of the world's leading brands, including Four Seasons, GE, Gold's Gym, Marriott International, Nordstrom, Sephora, and Zurich Insurance. We enable companies to survey and capture customer feedback across Web, social, mobile, and contact center channels, understand it in real-time, and take action to improve the customer experience (CX). We offer world-class engineering, technology innovation, a customer-centric services organization, and a Software-as-a-Service (SaaS) application that is accessed by all your employees, from the C-suite through to the frontline. Medallia helps companies create customers who love your business. Founded in 2001, Medallia has regional headquarters in Silicon Valley, London, and Buenos Aires. Learn more at www.Medallia.com and follow us at blog.medallia.com, on Twitter @Medallia, and on Facebook.com/MedalliaInc.

©2014 Medallia, Inc. Medallia is a registered trademark of Medallia, Inc. Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. Other brand names may be trademarks of their respective owner(s). Information is subject to change without notice. All rights reserved.

Contact:
Michelle de Haaff, Medallia, (650) 321-3000, mdehaaff@medallia.com
Lisa Hawes, Sterling Communications, (408) 884-5155, medallia@sterlingpr.com

SOURCE Medallia



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