BioSpace.com

Biotech and Pharmaceutical
News & Jobs
Search the Site
 
   
Biotechnology and Pharmaceutical Channel Medical Device and Diagnostics Channel Clinical Research Channel BioSpace Collaborative    Job Seekers:  Register | Login          Employers:  Register | Login  

NEWSLETTERS
Free Newsletters
Archive
My Subscriptions

NEWS
News by Subject
News by Disease
News by Date
PLoS
Search News
Post Your News
JoVE

CAREER NETWORK
Job Seeker Login
Most Recent Jobs
Browse Biotech Jobs
Search Jobs
Post Resume
Career Fairs
Career Resources
For Employers

HOTBEDS
Regional News
US & Canada
  Biotech Bay
  Biotech Beach
  Genetown
  Pharm Country
  BioCapital
  BioMidwest
  Bio NC
  BioForest
  Southern Pharm
  BioCanada East
  US Device
Europe
Asia

DIVERSITY

INVESTOR
Market Summary
News
IPOs

PROFILES
Company Profiles

START UPS
Companies
Events

INTELLIGENCE
Research Store

INDUSTRY EVENTS
Biotech Events
Post an Event
RESOURCES
Real Estate
Business Opportunities

 News | News By Subject | News by Disease News By Date | Search News
eNewsletter Signup
Miles
Km80.5

   

Larchmont Medical Imaging Release: Area Radiology Group's Brand Makeover Redefines Customer Experience Expectations in Healthcare


2/28/2013 9:46:46 AM

HAINESPORT, N.J., Feb. 27, 2013 /PRNewswire/ -- There are brands and then there are extreme brands that, like Disney, Ritz-Carlton, and Southwest, understand the powerful synergy that emerges when you take a great product and meld it with a remarkable customer experience.

To say the least, the "extreme brand" approach is not exactly typical in healthcare. But when one of South Jersey's leading providers of medical imaging services decided recently that it was time to revitalize their brand, they concluded that they needed an effort that would be more than skin deep, creating something that was unique and unexpected in healthcare.

"After evaluating what it really is that sets us apart from other providers of medical imaging services, we realized that fully developing and telling the 'story' of who we are needed to start at the grass roots, with our internal culturewhich is driven by a dedication not only to clinical excellence but to providing an outstanding patient experience," said Vincent Taormina, M.D., Managing Partner, Larchmont Medical Imaging.

"So in addition to a makeover of our name, logo, and graphic identity, we developed internal programs to help us bring together every single member of our team, from top management to physicians to the front desk, in a redoubled commitment to a level of personalized service that makes every patient feel at home when they come to Larchmont."

In the overall world of healthcare today, what do patients typically expect when their primary-care physician sends them to an imaging center for something like a mammogram, X-ray, or MRI? Chances are they expect to find medical imaging professionals who will give them a safe, high-quality, and expertly interpreted diagnostic exam, using state-of-the-art equipmentall very reasonable expectations, but not remarkable ones.

What they might not expect, however, is to experience the kind of welcome and VIP treatment they might receive from, say, an exemplary concierge if they were arriving for a stay at a fine Ritz-Carlton property. But Larchmont Medical Imaging, with their revitalized service culture, is aiming to redefine patient expectations by delivering service experiences that reach just that leveland beyond.

"Our new look is the 'public face' for efforts that have been under way for some time to prepare Larchmont Medical Imaging for the ever-changing future of healthcare," Dr. Taormina said. "However, an in-depth makeover, in terms of both our visual representation and our approach to customer service, raises the bar for what our patients and referring physicians can expect from us. And we look forward to demonstrating, one patient at a time, our commitment to living up to and exceeding those expectations."

About Larchmont Medical Imaging
With a local team of expert, board-certified radiologists, Larchmont Medical Imaging has brought comprehensive diagnostic capabilities to our community for more than 40 years. American College of Radiology accreditations in breast MRI, breast ultrasound, computed tomography (CT), mammography, MRI, nuclear medicine, PET/CT, and ultrasound enable physicians and patients to be confident when choosing Larchmont to deliver accurate diagnostic answers, using today's most advanced imaging technology and the safest, least invasive procedures. For further information, please visit http://www.larchmontimaging.com.

Media Contact:
Bill Hayward for Larchmont Medical Imaging
(717) 852-7171 ext. 232
bhayward@marketingworks.net

SOURCE Larchmont Medical Imaging



Read at BioSpace.com

 
 

ADD TO DEL.ICIO.US    ADD TO DIGG    ADD TO FURL    ADD TO STUMBLEUPON    ADD TO TECHNORATI FAVORITES