ERT Recognized With Fourth Consecutive Outstanding Customer Service Award
Independent annual survey of customer satisfaction rates ERT one of the best across all industries
PHILADELPHIA– March 21, 2016 –– ERT, a leading provider of high-quality patient data collection solutions for use in clinical drug development, today announced it has received Omega Management Group Corp.’s NorthFace ScoreBoard (NFSB) AwardSM for consistently delivering outstanding customer service in 2015. This marks the fourth consecutive year that ERT has been recognized for achieving excellence in customer satisfaction, as rated solely by its customers.
“This award is welcome validation that we consistently deliver on our promise to ‘Get it done right, every time.’ Not just this year, but four years running,” said Jim Corrigan, president and CEO of ERT. “I am humbled and thankful for the unwavering dedication of our employees who are committed to expert project delivery, in addition to insight-driven program design that couples proper scientific rigor with the experience of thousands of clinical trials.”
Omega’s methodology measures customer satisfaction and loyalty levels on a 5-point scale (or equivalent) four times during the year in such categories as technical support, field service, customer service and account management.
NorthFace ScoreBoard Award recipients are companies who, based solely on survey responses from their own customers, achieved a 4.0 or above out of a possible 5.0.
“The NorthFace ScoreBoard Award recognizes organizations who not only offer exemplary customer service, but who also center their existence on a deep commitment to exceeding customer expectations,” said John Alexander Maraganis, president and CEO of Omega. “Our research indicates that companies like ERT that consistently achieve a 4.0 rating or above are succeeding in locking in profitable, long-term customer relationships, and this significantly raises the bar on their competitors.”
For more information on ERT’s award-winning clinical research solutions, visit http://www.ert.com.
About ERT
ERT is a leading provider of high-quality patient data collection solutions for use in clinical drug development. ERT delivers a combination of technology, services and clinical consulting that increase the accuracy and reliability of patient data and improve the widely deployed solutions in centralized Cardiac Safety, Respiratory, and electronic Clinical Outcome Assessments (eCOA) – which includes patient-, clinician-, observer- and performance-reported outcomes – and cloud-based analytics and performance metrics. By efficiently integrating these solutions through a system built upon a scientific and regulatory foundation, ERT collects, analyzes and delivers safety and efficacy data critical to the approval, labeling and reimbursement of pharmaceutical products. For more information see www.ert.com.
PHILADELPHIA– March 21, 2016 –– ERT, a leading provider of high-quality patient data collection solutions for use in clinical drug development, today announced it has received Omega Management Group Corp.’s NorthFace ScoreBoard (NFSB) AwardSM for consistently delivering outstanding customer service in 2015. This marks the fourth consecutive year that ERT has been recognized for achieving excellence in customer satisfaction, as rated solely by its customers.
“This award is welcome validation that we consistently deliver on our promise to ‘Get it done right, every time.’ Not just this year, but four years running,” said Jim Corrigan, president and CEO of ERT. “I am humbled and thankful for the unwavering dedication of our employees who are committed to expert project delivery, in addition to insight-driven program design that couples proper scientific rigor with the experience of thousands of clinical trials.”
Omega’s methodology measures customer satisfaction and loyalty levels on a 5-point scale (or equivalent) four times during the year in such categories as technical support, field service, customer service and account management.
NorthFace ScoreBoard Award recipients are companies who, based solely on survey responses from their own customers, achieved a 4.0 or above out of a possible 5.0.
“The NorthFace ScoreBoard Award recognizes organizations who not only offer exemplary customer service, but who also center their existence on a deep commitment to exceeding customer expectations,” said John Alexander Maraganis, president and CEO of Omega. “Our research indicates that companies like ERT that consistently achieve a 4.0 rating or above are succeeding in locking in profitable, long-term customer relationships, and this significantly raises the bar on their competitors.”
For more information on ERT’s award-winning clinical research solutions, visit http://www.ert.com.
About ERT
ERT is a leading provider of high-quality patient data collection solutions for use in clinical drug development. ERT delivers a combination of technology, services and clinical consulting that increase the accuracy and reliability of patient data and improve the widely deployed solutions in centralized Cardiac Safety, Respiratory, and electronic Clinical Outcome Assessments (eCOA) – which includes patient-, clinician-, observer- and performance-reported outcomes – and cloud-based analytics and performance metrics. By efficiently integrating these solutions through a system built upon a scientific and regulatory foundation, ERT collects, analyzes and delivers safety and efficacy data critical to the approval, labeling and reimbursement of pharmaceutical products. For more information see www.ert.com.