Compassion, Not Punishment, Helps Diffuse Workplace Anger: Temple University Study
4/15/2011 7:30:23 AM
THURSDAY, April 14 (HealthDay News) -- The best response to workplace anger is compassion, not punishment, a new study suggests. Supportive reactions by managers and co-workers to an employees' angry outburst can actually lead to positive changes in the workplace, while chastising or taking no action accomplishes nothing, according to Deanna Geddes, chair of the human resource management department at Temple University's Fox School of Business in Philadelphia.
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