ALBANY, N.Y., Jan. 3 /PRNewswire/ -- Albany Medical Center, the only academic health sciences center in the 25 counties of eastern New York and western New England, has selected The Beryl Companies to manage physician referrals for its 225-member faculty practice.
Beryl, the nation's largest healthcare-exclusive customer interaction center, will provide call advisors to handle inquiries from residents in Albany Medical Center's service area. The physician referral service will be available 24 hours a day, seven days a week.
"As the major healthcare provider in our area, Albany Medical Center combines education, research, and care that results in exceptional health care for our patients and the residents of the communities we serve," said David Dence, director of Administrative Services. "Our reputation for excellence will be enhanced by partnering with Beryl to expand the capabilities of our physician referral service and link our faculty practice physicians with those needing medical attention in our communities."
"Albany Medical Center is a respected leader in health care in northeastern New York," said Paul Spiegelman, CEO of Beryl. "We are pleased to be working with AMC to improve the accessibility of its faculty practice physicians to the community."
Albany Medical Center consists of one of the state's largest teaching hospitals, the Albany Medical Center Hospital, and one of the nation's oldest medical schools, the Albany Medical College.
Since 1985, more than 500 hospitals, hospital systems, and other healthcare organizations have trusted their customers to The Beryl Companies. In that time, Beryl's call advisors have served more than 16 million callers by providing physician/service referrals, health information, telephone nurse triage and class/seminar registration to hospital callers. A million more have interacted with Beryl via email and the Internet. The Dallas Business Journal has named Beryl one of the "Best Places to Work" in the Dallas/Fort Worth area for three consecutive years. More information about Beryl is available at http://www.beryl.net .
The Beryl Companies