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Center for Business Intelligence Announces 4th Annual Pharmaceutical Contact Centers Forum

10/19/2005 5:12:19 PM

WOBURN, Mass., Nov. 30 /PRNewswire/ -- The Center for Business Intelligence announces the 4th Annual Pharmaceutical Contact Centers Forum

The Center for Business Intelligence (CBI) will hold the 4th Annual Pharmaceutical Contact Centers Forum on January 27-28, 2005 at the Loews Philadelphia in Philadelphia, PA.

The forum will focus on leading edge customer service and call center practices. Forum participants will hear first hand case examples from keynote speaker, John Di Brango, RN, BS, M. Ed, AstraZeneca Pharmaceuticals. Additional industry perspectives and case studies will be provided by Yamanouchi Pharma America Inc., Eli Lilly and Company, Genentech, Inc., Wyeth Pharmaceuticals, Pfizer Inc., Takeda Pharmaceuticals North America, Boehringer Ingelheim Pharmaceuticals, Inc. and The Radclyffe Group, LLC.

CBI's forum on Pharmaceutical Contact Centers will include key topics such as: representative training, motivation and retention, contingency planning and crisis management, regulatory compliance and risk management and marketing strategies for turning a contact center into a profit center. ("Participants will be provided with the information they need to improve customer satisfaction, build customer loyalty and enhance productivity while decreasing operating expenses and gaining a higher return on their investment. This is a unique opportunity for senior-level executives to learn from industry leaders how to maximize organizational performance and value and to network within this rapidly changing market") notes conference chairman Peter Guillot, President CenterFirst, Former Director of The Lilly Answers Center.

Executive Sponsors of the forum are: Knipper and Parexel with outstanding support provided by: Pharma IT and Pharma Voice

Previous attendees have found this conference critical in enhancing organizational performance.

"This conference provided valuable insights into the pharma Contact Center industry across a wide variety of relevant subjects." -- Yvette Steinhart, Manager, Eli Lilly and Co.

For more information or to register for the program, please contact the Center for Business Intelligence toll free by phone at: 1-800-817-8601 or via email at: Visit online at


CONTACT: Information or to register, +1-800-817-8601, fax:+1-781-939-2490,

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